Privacy Policy

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Last revised: January 28, 2018

This privacy policy (our “Policy”) describes how Startup Virginia, Inc. (referred to collectively as “Us” or “We” in this Policy) may collect information from you, how we use it, and with which parties it may be shared. Please read this policy carefully. If you do not agree with this Policy, please do not provide any information to us. By accessing or using this Website or any App (each as defined below) or by otherwise providing information to use in any of the ways covered by this Policy, you are agreeing to the current terms of this Policy. Please check the policy periodically for updates.

What Does This Policy Cover?
This Policy covers all information provided by you to us using one of the following methods (each a “Covered Method”):

  • visit or use any websites owned or operated by or on behalf of Startup Virginia, including (our “Websites”);
  • provide information to use via e-mail, text, or electronic communications, such as filling out forms on one of our Websites (“Submitted Forms”).
  • install and use any of the software applications that we may develop for use on tablets or mobile devices (each an “App”);
  • information that you post or upload to one of our pages on a social media site, including tweets, images, user-generated content, Personal Information, digital sounds, and pictures (“Social Information”)
  • interact with our advertising or applications that we serve on third-party websites and services (“Served Ads”)

This Policy does not apply to information collected any way other than via a Covered Method (including as a result of you using or clicking on any application or content that may link to or be accessible from or on the Website (“Linked Sites”) or any advertising displayed on one of our Websites that is provided by anyone other than us (“Third Party Ads”).

What Information Do We Collect?
Any time that you use one of our Websites or Apps, provide information via a Submitted Form or click on or interact with a Served Ad, we will likely collect some types of information from you as a result of that action. Depending on the action you take, we may collect any of the following types of information:

  • personally identifiable information (“PII”) that you provide to us;
  • certain types of financial and payment information to complete transactions with us, including to pay registration fees or tuition fees (“Financial Information”);
  • information that relates directly to you other than your PII that you provide to us such as records and copies of your correspondence, responses to surveys, details of transactions you carry out, interactions with our students, and search queries on the Websites (“Volunteered Information”);
  • certain information that we automatically collect as you navigate through the Site or use an App about your equipment, devices and browsers, and your use of our Websites and Apps (“Usage Information”); and
  • information that is provided to us from third parties, for example, our business partners (“Third Party Information”).

Following is a more detailed description of each of these types of information:

When you use our Websites or Apps, we may ask you to provide the following PII:

  • First, middle and last name, previous names
  • E-mail address
  • Gender
  • Date of birth
  • Mailing address
  • Organization name
  • Valid day or evening telephone number
  • Cell phone number

Financial Information
Certain features of our Websites and Apps may permit you to provide us with Financial Information in order to complete transactions for products and services that you request.

Financial Information may include credit card information or payment card information.

In such case, it is our policy to direct you to our designated third party payment processing portal which is hosted by a third party payment processor. We do not collect, access, store, or process your credit card information or debit card information. Please read the privacy policy published on our payment processor’s website regarding the use, storage, and protection of your credit card information before submitting credit card information and debit card information.

We may also request other Financial Information and information related to financial aid eligibility.

Volunteered Information
First, you may correspond with us directly, answer surveys on our Websites, or provide us with unsolicited information. Except for PII or Financial Information, we do not assume any obligation of confidentiality or nondisclosure for Volunteered Information. You should be selective about the information you choose to disclose as Volunteered Information.

Second, certain of our Websites or Apps may permit you to communicate with other users or post certain content or comments to public forums that can be viewed by other users. Anything that you post in these areas is public and not protected. You should not post any PII or Financial Information to any public forum. We cannot control the actions of other users of the Websites and do not guarantee that Volunteered Information will not be viewed by unauthorized persons or competitors.

Usage Information
When you use our Websites or Apps, we may use certain technologies to automatically collect certain Usage Information, including:

  • IP address
  • Operating system
  • Browser type
  • Collection date
  • Day of week, time of day (hour)
  • Language settings
  • Country, state, designated market area (DMA), city (relating to IP address, if available)
  • Domain (.com, .net, .mil, .org, .edu, etc.)
  • Web pages viewed
  • Email clicks or other actions taken
  • Logs

We also may use certain technologies, such as cookies, to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking) for the purpose of using such data to deliver advertising that is based on your web-viewing behaviors.

Using cookies also helps us to improve our Website and to deliver a better and more personalized service, including enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Websites according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Websites.

We may use the following types of cookies:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites.
  • Flash Cookies. Certain features of our Websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Websites. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Websites and our e-mails may contain small electronic files known as Web Beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How Do We Use Your Information?
We use information that we collect about you or that you provide to us, including any Personal Information:

  • to present our Websites and Apps to you;
  • to determine your membership viability and to register you to be a member of Startup Virginia;
  • to contact you regarding your status with Startup Virginia;
  • to provide requested products and services;
  • to respond to your inquiries and provide customer support;
  • to administer promotions in which you have indicated an interest;
  • for our internal marketing purposes, which include, but are not limited to, sending you material about products, services, updates, etc. that we think may be of interest to you;
  • for investigation of information security and information asset protection-related incidents;
  • to test, correct and improve our content, applications and services;
  • to develop new applications, products and services;
  • for behavioral tracking purposes;
  • to prevent potentially illegal activities (including illegal downloading of copyrighted materials in accordance with our Copyright Infringement policy);
  • to investigate suspicious activity and financial aid fraud;
  • to obtain or collect payment;
  • to provide you with information concerning arrangements and other options for the repayment of funds loaned to you for your education;
  • to maintain educational and business records for reasonable periods;
  • to enforce our Terms of Use;
  • in connection with the contemplated or actual reorganization, merger, acquisition, financing, securitization, insuring, sale or other disposal of all or part of our business or assets;
  • for any other purpose for which you provide it;
  • to notify you about changes to our Websites or Apps or any products or services we offer or provide through it;
  • to allow you to participate in interactive features on our Websites;
  • as may be required or permitted by legal, regulatory, industry self-regulatory, insurance, audit or security requirements applicable to us;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

When Would We Disclose Your Information?
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information:

  • for any of the purposes listed above for which we may use your Personal Information;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provided the information;
  • with your consent;
  • to comply with any court order, law or legal process, including to respond to any government or regulatory request; and
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Startup Virginia, our customers or others.

In addition, your Social Information will be displayed to other users of our social media sites. For example, if you comment on our Facebook page, other users of Facebook will see any comment you post and will be able to view any public information on your Facebook page.

What Are Your Options For Managing Your Information?
You can review and change your Personal Information by logging into the Websites and visiting your account profile page.

You may also send us an e-mail at [email protected] to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Even if you delete your Volunteered Information, anything that was posted to a public forum may remain viewable in cached and archived pages, or might have been copied or stored by other Websites users.

If you have provided us with your prior express written consent to receive communications via an automatic telephone dialing system (auto-dialer), artificial or prerecorded voice messages, or text messages, you may opt out at any time by texting STOP to cancel future text messages except for one additional confirmation message stating that you’ve opted out.

If you do not wish to receive marketing e-mail or direct mail communications from us, you may express your choice where indicated on the applicable e-mail or other communication.

If you do not wish to receive marketing telephone calls, including calls from an automated telephone dialing system, you may express your choice to opt-out by e-mailing

Submitting any of the opt-out requests described above will only remove you from our list. We are not responsible for the use any other party may make of any information that has been transferred in accordance with this Policy prior to our receipt of your opt-out.

What About Children Under the Age of 13?
Our Websites and Apps are not intended for children under 13 years of age. If you are under 13, do not use or provide any information via a Website or App, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

What Are My California Privacy Rights?
California Civil Code Section § 1798.83 permits users of our Website who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected].

Do We Record or Monitor Any Communications?
We may monitor, record, and retain all incoming and outgoing communications, including e-mails and phone calls for training of our representatives and for quality assurance purposes. By electing to call us or e-mail us, you agree that your call may be recorded or your e-mail may be retained. We only retain recordings and records for as long as necessary to adequately discharge the legitimate business purpose related to the call or e-mail purposes, unless a specific communication needs to be retained for legal reasons.

How Do We Protect Your Information?
We take commercially reasonable precautions and have implemented commercially reasonable technical measures intended to protect against the risks of unauthorized access to, erroneous disclosure of, and unlawful interception of Personal Information submitted via the Website. However, your e-mail transmissions and/or other communications containing Personal Information may be unlawfully intercepted or accessed by third parties and/or the Website may be subject to hostile network attacks or administrative errors. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your Personal Information, we take steps that we believe are commercially reasonable to limit access to your Personal Information to only those employees and service providers whom we determine need access to the Personal Information to provide the requested products, services, offers or opportunities that may be of interest to you. However, even after we receive your Personal Information, we cannot guarantee that your Personal Information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your Personal Information is completely secure and safe from such risks. FOR THE AVOIDANCE OF DOUBT, EXCEPT AS REQUIRED BY APPLICABLE LAW OR THE PCI STANDARDS, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION.

What about international users of the Websites and Apps?
By using a Website or App, you agree and acknowledge that the Website or App is hosted in the United States.

If you are accessing a Website or App from a physical location outside the United States (other than the European Union), your use of the Website or App is governed by U.S. law and you are transferring your Personal Information to the United States. Any claim or dispute between you and us that arises in whole or in part from your use of a Website or App shall be decided exclusively by arbitration.

How Do We Notify You About Changes To This Policy?
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website’s home page. If we make material changes to how we treat our users’ Personal Information, we will notify you by e-mail to the e-mail address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Websites and this privacy policy to check for any changes. 

What Is Our Contact Information?
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
1717 East Cary Street
Richmond, VA 23223
[email protected]